How To File Taxes LLC
d/b/a Affordable Tax Co. Terms of Service

Last Revised: November 5, 2025

1) Who we are and how these Terms work

These Terms are a legal agreement between How To File Taxes LLC d/b/a Affordable Tax Co. (“Company,” “we,” “our,” or “us”) and any person or entity who accesses or uses our websites, client portals, schedulers, forms, or other online services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you sign a separate engagement letter, scope of work, order form, or master services agreement with us (each, an “Engagement”), that Engagement governs where it conflicts with these Terms.

2) Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will post the new Terms and update the “Last Updated” date above; we may also notify you by email or via the Services. Your continued use of the Services after an update means you accept the new Terms.

3) Who may use the Services

You must be at least 18 years old and capable of forming a binding contract. You represent that any information you provide is accurate and complete and that you will keep it current.

4) What the Services include (and do not include)

4.1 Informational content only (no legal or tax advice unless engaged)

Content on the public-facing portions of the Services is for general informational and educational purposes. It is not tax, legal, accounting, or financial advice and does not create a professional-client relationship. Advice is only provided after you enter into an Engagement and we have accepted you as a client.

4.2 Tax preparation & advisory

If you become a client under an Engagement, our duties, deliverables, and deadlines are limited to the scope in that Engagement and any signed addenda. You remain responsible for timely providing complete and accurate information, reviewing filings, and approving submissions.

4.3 No guarantee of outcomes

Tax laws and agency positions change and may be applied differently by examiners, auditors, or courts. We do not guarantee any particular outcome, refund, credit, or audit result.

5) Your responsibilities

• Provide accurate and complete information and promptly respond to our requests. You are responsible for the content and accuracy of information you submit, including income, deductions, credits, and supporting documents.
• Deadlines. Provide documents far enough in advance for us to perform services. Late, incomplete, or inaccurate submissions may cause delays or inability to complete work; extensions or additional fees may apply.
• Review and approval. You must carefully review drafts and final returns before filing. Your approval authorizes electronic filing or submission where applicable.
• Security. Keep your account credentials confidential and notify us immediately of any suspected compromise.

6) Privacy, confidentiality, and use of tax return information

Your privacy is important. Our collection, use, and sharing of personal information is described in our Privacy Policy (incorporated by reference). For tax preparation clients, use and disclosure of tax return information will comply with Internal Revenue Code § 7216 and related regulations, which may require your written consent before we use or disclose tax return information for purposes other than preparing, assisting in preparing, or filing your return, or as otherwise permitted by law. We also maintain an information security program consistent with the FTC Safeguards Rule and applicable state data-security laws. HIPAA note: We are not a covered entity under HIPAA when providing tax services. Please do not send protected health information unless requested for a tax purpose.

7) Electronic records and signatures

By using the Services, you consent to receive communications electronically and to transact via electronic signatures and records under the U.S. ESIGN Act (15 U.S.C. § 7001) and applicable UETA state laws, unless you opt out where such an option is provided. You agree that click-wrap, e-signatures, and uploaded approvals are binding to the same extent as handwritten signatures.

8) Scheduling, payments, refunds, and chargebacks

8.1 Scheduling & cancellations

Appointments may be scheduled through our online tools. Cancellation and rescheduling windows and any no-show fees are stated on the scheduling page or in your Engagement. Missed deadlines due to late or missing documents may require extensions and may incur additional fees.

8.2 Fees and billing

Fees are disclosed in your Engagement, on the checkout page, or in a written quote. We may use third-party payment processors (e.g., Stripe) that process your payment information on our behalf. You authorize any such processor to charge your designated payment method.

8.3 Refunds

Unless otherwise required by law or stated in an Engagement, all fees are non-refundable once work has begun. If we cannot deliver due to our own fault and no work product was provided, we may, at our discretion, issue a refund or credit.

8.4 Chargebacks

You agree not to initiate a chargeback without first contacting us to resolve the issue. Unauthorized or bad-faith chargebacks may be pursued to the fullest extent permitted by law.

9) Communications; marketing consent

By providing your email address or phone number, you consent to receive administrative messages (e.g., engagement confirmations, reminders, e-signature requests). Marketing emails follow CAN-SPAM and include an unsubscribe option. Text messages are sent only with your express consent and are subject to the TCPA; message and data rates may apply; you may opt out at any time.

10) Intellectual property and permitted use

The Services and all content (text, videos, logos, graphics, software, and compilations) are owned by us or our licensors and are protected by U.S. and international IP laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal or internal business purposes. You may not copy, modify, distribute, perform, or create derivative works from the Services except as expressly permitted.

11) User content

If you submit content (e.g., documents, messages, reviews), you grant us a worldwide, non-exclusive license to host, process, and display that content solely to operate the Services and perform your Engagement. You represent that you have all rights necessary for any content you submit and that it does not infringe third-party rights or violate law.

12) Prohibited activities

You agree not to:

1. Use the Services for unlawful purposes or to violate tax, privacy, export, or sanctions laws;
2. Interfere with or disrupt the Services, bypass security, or probe for vulnerabilities;
3. Misrepresent your identity or submit false information or documents;
4. Use scraping, robots, or similar tools without our prior written consent; or
5. Reverse engineer or decompile any part of the Services except to the extent a right cannot be waived under law.

13) Third-party services and links

The Services may link to or integrate with third-party websites, tools, or portals (e.g., e-signature, payments, secure file exchange). We do not control and are not responsible for third-party services. Your use of third-party services is governed by their terms and privacy policies.

14) Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED. INFORMATION PRESENTED PUBLICLY IS GENERAL EDUCATIONAL CONTENT AND NOT PROFESSIONAL ADVICE.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR (B) LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR ANTICIPATED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE EVENT. Some jurisdictions do not allow the exclusion or limitation of certain damages; these limitations apply to the fullest extent permitted.

16) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its owners, officers, employees, and contractors from and against any claims, damages, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your content or information you provide; (c) your breach of these Terms; or (d) your violation of law or third-party rights.

17) Suspension and termination

We may suspend or terminate your access to the Services at any time if you violate these Terms, present a security or fraud risk, fail to pay amounts due, or if required by law. You may stop using the Services at any time. Sections that by their nature should survive will survive (including Sections 10–22).

18) Governing law; venue; dispute resolution

18.1 Governing law and venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Subject to the arbitration clause below, the exclusive venue for any action not subject to arbitration will be the state or federal courts located in Georgia, and you consent to their personal jurisdiction.

18.2 Binding arbitration; class-action waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer or Commercial Rules, as applicable. You and we waive any right to a jury trial and to participate in a class action. Either party may seek injunctive relief in court to protect IP or confidential information. You may opt out of arbitration within 30 days of first accepting these Terms by sending written notice to the Contact address below.

19) Compliance statements (industry-specific)

• IRS Circular 230 Disclosure. To ensure compliance with Treasury Department regulations, any U.S. federal tax advice contained on the Services is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing, or recommending to another party any transaction or matter addressed herein.
• Due diligence. For applicable credits (e.g., EITC/CTC/AOTC/HOH), we follow preparer due-diligence requirements; we may request substantiation and may decline service where adequate documentation is not provided.
• Record retention. We retain client records for a period stated in your Engagement or our retention policy; however, you are responsible for permanently retaining your own records and source documents.

20) Miscellaneous

Contact information: For questions about these Terms, please contact us at:

How To File Taxes LLC 171 Crisler St Canton, GA 30114 Email: lrobinson@howtofiletaxesllc.com